Privacy Policy
Last Updated: 20 February 2025
At Noir Élégance, we are dedicated to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website https://noirelegance.in/ or make a purchase from our store. By accessing our website and providing your information, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, we recommend refraining from using our website.
1. INFORMATION WE COLLECT
When you use our website, we collect and process different types of personal and non-personal information to enhance our services and provide a seamless shopping experience.
A. Personal Information Provided by You
To process your orders and facilitate customer support, we collect the following details when you place an order or create an account:
Full Name
Shipping and Billing Address
Email Address
Phone Number
Providing accurate personal details is essential to ensure the successful processing and delivery of your orders. Failure to provide correct information may result in order delays or cancellations.
B. Automatically Collected Information
When you visit our website, we automatically collect certain data to improve user experience, optimize website functionality, and analyze visitor interactions. This includes:
Device Information: Browser type, operating system, and device model.
IP Address and Location: Used for security monitoring and fraud prevention.
Website Usage Data: Pages visited, time spent on the website, click patterns, and browsing interactions.
Cookies and Tracking Technologies: These help us analyze website traffic, remember user preferences, and enhance marketing efforts.
For more details on cookies and tracking technologies, refer to our Cookies Policy.
2. HOW WE USE YOUR INFORMATION
We utilize the collected personal information to provide better services, improve security, and enhance customer satisfaction. Specifically, we use your information for the following purposes:
A. Order Processing & Fulfillment
To process your orders, returns, and payments efficiently.
To share shipping details (name, address, and phone number) with our logistics partner, Delhivery, and our order fulfillment partner, HuePress Fashion Pvt Ltd, to facilitate timely and accurate deliveries.
To provide real-time tracking updates and ensure smooth order processing.
B. Payment Processing
Payments for all orders are securely handled by Cashfree Payments, a third-party payment processor.
Noir Élégance does not store or process your financial details such as credit/debit card numbers. All payment transactions are encrypted and processed securely by Cashfree Payments.
C. Website Analytics & Marketing
We use Google Analytics, Google Tag Manager, and Meta Pixel to track website performance, customer engagement, and improve our services.
These tracking tools collect anonymous usage data, including IP address, browsing history, and advertisement interactions, which do not personally identify users.
The collected data helps us optimize website layout, product offerings, and advertising strategies to better serve our customers.
D. Customer Support & Communication
To provide timely responses to inquiries, complaints, or support requests via email, SMS, or WhatsApp.
To send order confirmations, payment receipts, shipping updates, and service notifications to ensure customers are informed throughout the order process.
To improve customer experience through personalized assistance and troubleshooting.
E. Legal & Security Purposes
To comply with applicable laws, tax regulations, and consumer protection policies.
To prevent fraud, detect suspicious transactions, and safeguard against unauthorized access.
To enhance website security, ensuring protection against hacking attempts, data breaches, and other cyber threats.
To comply with law enforcement requests or government regulations, if legally required.
By using our services, you acknowledge and agree that your data may be used for these essential purposes to improve and maintain a secure and efficient shopping experience.
3. DATA STORAGE & SECURITY
Storage Location
All personal information collected is securely stored on servers located in India in compliance with applicable data protection regulations. This ensures that your data remains protected under the jurisdiction of Indian laws.
Security Measures
We implement industry-standard security protocols to protect your personal data from unauthorized access, loss, misuse, or disclosure. Our security measures include:
SSL (Secure Socket Layer) encryption to safeguard data transmissions.
Firewalls and intrusion detection systems to prevent unauthorized access.
Access controls and authentication mechanisms to limit access to sensitive data.
Regular security audits and updates to identify and mitigate potential risks.
Limited Access
Access to your personal data is strictly restricted to authorized personnel only, including employees, service providers, and third-party partners involved in order processing, shipping, and payment transactions.
Our partners and service providers are contractually obligated to handle your information securely and in compliance with applicable privacy laws.
Retention Period
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected.
If required by law, we may retain certain information beyond the usual retention period for compliance with tax regulations, legal obligations, fraud prevention, or dispute resolution.
Upon request, personal data may be deleted or anonymized unless legal obligations require continued retention.
4. DATA SHARING & DISCLOSURE
We value your privacy and do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers only when necessary for the effective operation of our services:
A. Third-Party Service Providers
1. Shipping & Logistics
We share your name, address, and contact details with Delhivery, our shipping and logistics partner, to ensure order delivery.
2. Order Fulfillment
Your order details are shared with HuePress Fashion Pvt Ltd, our printing and fulfillment partner, for processing and dispatching orders.
3. Payment Processing
Financial transactions are securely handled by Cashfree Payments, our third-party payment gateway.
Noir Élégance does not store or process your payment details such as credit/debit card numbers, UPI IDs, or banking credentials.
B. Legal Compliance & Protection
We may disclose your personal data in cases where legal obligations require us to do so, including:
Compliance with laws, government requests, or court orders.
Enforcement of our Terms and Conditions.
Investigation of fraudulent activities, security threats, or unauthorized access.
5. COOKIES & TRACKING TECHNOLOGIES
Use of Cookies
Cookies are small text files stored on your device to enhance website performance, personalize user experience, and analyze visitor behavior. Noir Élégance uses cookies for the following purposes:
Types of Cookies Used
Essential Cookies: Required for website functionality and secure transactions.
Analytics Cookies: Used for tracking visitor interactions via Google Analytics, Google Tag Manager, and Meta Pixel.
Marketing Cookies: Help improve advertising targeting using Meta Pixel.
Managing Cookies
You can disable cookies via your browser settings; however, please note that doing so may impact the functionality of certain website features, such as personalized recommendations and shopping cart retention.
6. YOUR RIGHTS & CHOICES
You have certain rights regarding your personal data under applicable privacy laws:
Access & Correction: You may request a copy of the data we hold about you and correct inaccuracies.
Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email.
Data Deletion: You may request the deletion of your personal information by contacting us at care@noirelegance.in. However, certain data may be retained as required by law.
7. THIRD-PARTY LINKS
Our website may contain links to external sites for informational or promotional purposes.
We are not responsible for the privacy practices of third-party websites.
We recommend that you review the privacy policies of external websites before providing personal data.
8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or security measures.
Any updates will be posted on this page with an updated “Last Updated” date.
Continued use of our website after changes indicates your acceptance of the revised policy.
9. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: care@noirelegance.in
Thank you for trusting Noir Élégance!
